Your Xfinity promotional rate ended, the bill went up, and now you’re looking up what it costs to leave. One of the first things you’ll find is a tidy formula: the Xfinity early termination fee is $10 for every month left on your contract.
There is a Comcast document with that kind of math. It just isn’t your internet agreement.
The XFINITY Home Control Services Agreement, published in 2022, says that if you leave during the initial term “YOU WILL PAY COMPANY AN AMOUNT EQUAL TO $230, LESS $10 FOR EACH MONTH DURING WHICH YOU MAINTAINED SERVICE.” That’s Xfinity Home Control, the home security service, on a two-year term. Nothing in Comcast’s published materials applies those figures to Xfinity Internet, TV or Voice.
For the internet plans Xfinity sells now, there’s no termination fee to calculate. Its product FAQ answers the question directly: “No, there is no annual contract or early termination fee. You can cancel any time without a penalty.”
The exception is a minimum term agreement you signed at some point. If you have one, a fee may apply, and the amount is written in that agreement rather than in any public schedule. Once that question is settled, the money still at risk is the equipment: you have ten days from the date your service is disconnected to return it.
A Minimum Term Agreement Is the Whole Early Termination Fee Question
The marketing page is a good sign, but the document you signed is what governs. Section 9(a) of the Xfinity Residential Services Agreement draws the line: “If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee.” Customers without one “may terminate the Services and this Agreement for any reason at any time.”
Notice “all or any portion.” On a bundle with a minimum term, dropping just the TV and keeping internet can still count as ending part of the services under that agreement.
As for the amount, the agreement sends you back to your own paperwork: “Review your minimum term agreement for additional details.” The two state pricing lists reviewed here, Minnesota and New York, have no early termination fee line, and no Xfinity support page found lists one. That doesn’t mean the fee doesn’t exist. It means the figure lives in your agreement, not anywhere public.
Where to find out whether you have one
Xfinity’s support page on finding your legal agreements gives this path:
- Log in to your Xfinity account.
- Click the Account icon.
- Select Account and Identity.
- Scroll to LEGAL AGREEMENTS AND CONTRACTS and select Legal agreements.
- Look through the list of your legal documents.
The page stops at the list. It doesn’t describe a screen that shows a fee or a countdown, so plan on opening the agreement itself and reading the term length and fee language inside it.
- No minimum term agreement in the list: your early termination fee is $0. Your timing is about the equipment and the final bill, not a fee.
- A minimum term agreement is listed: pull two things out of it, the end date of the term and the exact fee language. Then compare that fee with what you’d pay at your new rate if you stayed until the term ends. Which way that comes out depends entirely on your own numbers, so don’t plug in a figure from a search result.
If you were hoping to move onto the 5-Year Price Guarantee instead of canceling, check the eligibility first: Xfinity lists being “a new Xfinity Internet member” as a requirement.
The Ten Days That Decide What Leaving Costs
Section 9(c) of the agreement sets the deadline: “You must return all Xfinity Equipment to us at our local service center or to our designated agent within ten (10) days of the date on which the Services are disconnected.” It has to come back “in working order, with the exception of normal wear and tear.”
If you’ve read that you have 30 days, that number is real but belongs to a different situation. Xfinity’s FAQ on replacing TV Boxes and modems says to return old equipment “within 30 days” after a replacement or upgrade. It isn’t the cancellation rule.
What makes the ten days matter is that the penalty for missing them has no published price. Comcast’s Minnesota and New York pricing lists show “Unreturned Equipment Fees” with a note instead of a number: “Actual charge is a function of equipment in use. Contact Comcast for additional information.” Those two lists use the same wording; not every state’s list was reviewed here. The agreement adds that charges “may accrue until the Services have been disconnected, all Xfinity Equipment has been returned, and this Agreement has been terminated.”
Household A: modem back on day four
This is a hypothetical, not a real account. Two households are on Xfinity’s current no-contract internet plan, each with one rented modem, and both have service disconnected on the 1st of the month. Household A drops the modem at an Xfinity Retail Store on the 5th and leaves with a receipt. Its termination fee is $0, and if an unreturned equipment charge ever shows up, the receipt answers it.
Household B: modem in the hall closet until the 20th
Household B, same plan and same disconnect date, ships the modem on the 20th, well past ten days. Its termination fee is also $0. But B can’t know in advance what an unreturned equipment charge on the final bill would be, because Comcast doesn’t publish the amount. The only difference between the two households is how long a box sat in a closet.
Returning equipment is free, according to Xfinity’s cancellation page. Its equipment return page names three ways to do it, and each one leaves you with a different kind of proof:
| Method | What you do | Proof to keep |
|---|---|---|
| Xfinity Retail Store | Hand the equipment to an associate at any store (store locator) | The receipt “with your return details” |
| Prepaid UPS shipping | Use a prepaid label from a recent shipment or the Digital Return Center; pack the device, remote and power cord in any box; drop off at UPS or call 1-800-PICK-UPS for a pickup | The top portion of the label with the tracking number |
| Digital Return Center | Sign in with your Xfinity ID and password to start the return | The return’s entry on the Pending return status page |
Allow up to two weeks for a return to show on your account. Xfinity Cameras and Xfinity Mobile devices have their own return instructions, so check those separately if you have any.
On the Cancellation Call, Get the Disconnect Date
Xfinity’s cancellation page says: “If you need to cancel, call us at 1-800-934-6489, schedule a call or visit an Xfinity Store.” Don’t assume a self-service button online will finish the job. The same page also offers a temporary hold, a suspension during active military duty and a transfer if you’re moving, and it asks Xfinity Mobile customers to handle any number transfer before canceling.
Because the equipment clock runs from the disconnect date, that’s the date I’d want said out loud before the call ends:
“Before we finish: is there a minimum term agreement on this account, and if there is, what’s the early termination fee in it? What date will my services be disconnected, so I know when my ten days to return the equipment run out?”
Keeping Xfinity Mobile? When You Signed Up Decides the Cost
If Xfinity Mobile stays after the internet goes, what changes depends on when you bought or last upgraded the mobile plan. Xfinity’s page on what happens to Xfinity Mobile when you cancel other services splits customers three ways:
| When you joined or upgraded | What happens | What to watch |
|---|---|---|
| On or after April 22, 2026, or upgraded to the latest plan since then | No $25 standalone mobile fee, but you lose the $10 multi-product discount if you cancel Xfinity Internet, move where it isn’t offered or drop to an ineligible tier | The page doesn’t say whether the $10 is per line or per account |
| After March 22, 2024 and before April 22, 2026, never switched to the latest plan | $25 per month standalone mobile fee per account if qualifying Xfinity services are canceled or you move where Internet, Voice and TV aren’t offered | Xfinity lists Internet, TV and Voice as the services that qualify to avoid this fee, so it doesn’t apply while you keep any one of them |
| Before March 22, 2024, never switched | $25 per month standalone mobile fee per line if you cancel qualifying services or move where they aren’t available | The same qualifying list applies: keeping Internet, TV or Voice avoids the fee |
In the newest group, the published Mobile Select and Mobile Plus prices already include the discount, so no official page shows the price without it. Plan on an increase you confirm with Xfinity, not one you can look up. The same page lists Internet Essentials, Internet Essentials Plus, NOW Internet and NOW WiFi Pass as ineligible tiers.
One caution if you’ve read around: Xfinity’s general cancellation page describes this without dates, saying “there’s a $25 monthly fee per account if you have the latest price plan.” The two official pages read differently and neither explains the other, so work from the dated Mobile page and confirm your case with Xfinity before you cancel.
Two other items belong in the math. Xfinity Home customers on an Equipment Installment Plan “must pay any remaining balance for their equipment when they disconnect services. In some cases, you may be due a refund.” And if you want to keep a comcast.net email address, you need to have logged in during the 90 days before disconnection, then at least once every nine months after.
Reading the Final Bill, and the 120 Days to Push Back
Expect the last statement to look different. The cancellation page warns that “your final bill may have items not on prior bills, like prorates or equipment charges.” Comcast bills a month in advance, so there can be prepaid time on the account when you leave.
What the agreement promises about that time is narrower than people assume. Section 9(a) says Comcast “may refund all prepaid monthly service fees charged for the Services after the effective date of termination,” and can subtract outstanding amounts, equipment charges included. That’s “may,” not “will.” If a credit does come back, Xfinity’s refunds page says a closed-account refund usually takes about four to six weeks, with different timelines by payment method.
If an unreturned equipment fee lands on the bill anyway, Section 7(b) gives you a way out: “If you pay an Unreturned Equipment Fee and subsequently return the Xfinity Equipment undamaged (with the exception of normal wear and tear), you will be refunded your Unreturned Equipment Fee in full.” Paying the fee doesn’t make the modem yours; Comcast keeps title to its equipment.
The deadline that keeps any of this alive: “You must contact us within 120 days of the date on your bill, or you waive any disputes or credits, subject to applicable law and our binding legal obligations.” A wrong charge you notice five months later is one the agreement treats as waived.
If you returned the equipment and the charge is still there after two weeks, show your store receipt or UPS tracking stub. If you’re billed for equipment you never had, the FCC’s page on Section 642 and the Television Viewer Protection Act says the law “prohibits MVPDs and providers of fixed broadband Internet access service from charging consumers for equipment they do not provide.”
If customer service won’t fix it, the agreement’s next step is a written Notice of Dispute, filed at xfinity.com/nod or mailed to Comcast, 1701 John F. Kennedy Boulevard, Philadelphia, PA 19103-2838, ATTN: LEGAL DEPARTMENT/ARBITRATION. It needs your name, account number and service address, the services involved, what the dispute is, the relief you want and your signature, and it starts a 60-day good-faith negotiation period.
If the charge was paid by card or bank account, the options on that side are laid out in how to ask for a refund, dispute a charge after canceling, and stop the next one. Federal and state consumer agencies, including the FCC and your state attorney general, also take billing complaints. None of this is legal advice.
Before Your Disconnect Date
If I were canceling Xfinity this month, the order would be short. Open Legal agreements and settle the term question first. Get the disconnect date on the call. Put a reminder ten days after it, pack every piece of rented equipment, and keep the receipt or tracking stub somewhere you’ll find it in four months.
If your household is closing a Spectrum account in the same move, its final month runs on different terms, covered in whether Spectrum prorates your final bill and which dates to check before you cancel.
Without a minimum term agreement, the termination fee people worry about is $0. The modem by the door is the part with a deadline.
Sources and scope: Xfinity Residential Services Agreement, Xfinity support and product pages, Comcast’s Minnesota and New York pricing lists, the XFINITY Home Control Services Agreement and the FCC’s Section 642/TVPA page, checked October 16, 2026. This covers residential Xfinity Internet, TV and Voice; Comcast Business accounts follow different agreements. Terms change, so confirm yours in your own account.